Data from survey of 530 tenured librarians at 33 university libraries were analyzed to determine if the Association of College and Research Libraries' standards for faculty status (1971) are being met and whether peer review process promotes increased scholarly activity as measured by publication of articles and books. (15 references) (EJS)

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

The Library Instruction course at Iowa State University was redesigned to improve its effectiveness and increase student motivation. Data collected during the fall 1981 semester demonstrate that four videotapes produced for the purpose of improving student attitudes toward library are having a positive effect. Fifteen references are cited. (EJS)

Based on data from two experiments, this article attempts to assess degree to which people differ in interpretations of questions referring to library services and the implications for interpreting survey results. Sources of error in questionnaire research--sampling, response (question interpretation, response decision, category choices)--are…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…