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Kloberdanz, Kristin – Illinois Libraries, 1996
Examines how various public libraries in the Chicago area approach the issue of whether or not to allow coffee and food in the library. Discusses competition with "glossy new" bookstores; research, marketing, and experiments using bookstores as models; and the development of public lounges/coffee shops which are separate from the rest of…
Descriptors: Bookstores, Change, Competition, Experiments
