Describes the Quality Improvement Program developed by Florida Power and Light's Nuclear Training organization that was awarded the Deming Application Prize for quality control. Training quality, team activities, training's role in business planning, customer involvement and evaluation, and continuous improvement of training are discussed. (LRW)

Discusses issues related to training and performance improvement, including practice required for skill learning; knowledge versus skills; core skills; competence; learning to learn; team orientation; enabling business results; interpersonal and conceptual skills; timing; focusing on priorities; organizational learning and management…

Describes examples of outstanding videodiscs, summarizes evidence on effectiveness of videodisc as a teaching tool, and discusses factors associated with design of effective videodisc for instruction. Such factors include interactivity, visual design, organization, active participation, metaphors and models, personality, and a team approach. (MBR)