Leaders have three classic responses to discord. Authors Robert Feirsen and Seth Weitzman call them the 3 "A's"--avoidance, attack, and addressing. They make the case that the third one--addressing conflict--is the healthiest way for leaders to solve problems and promote a positive school culture.

It is not easy being a principal. The principal's job is not just set the vision for a school, but also to make sure that everyone embraces that vision and works to make it a reality. In the process, principals will be occasionally be seen as "enforcers." Principals must make hard decisions, and virtually no decision is appreciated by everyone.…

A Colorado high school dramatically increased its effectiveness after its staff committed to creating an intimate, nurturing environment for students. Achieving this mission involved teaching students the prosocial skills necessary to cope with any authoritarian system, creating a culture fostering positive relationships and cooperation,…

As middle managers in the educational enterprise, principals are pressured by groups with goals at odds with their own. After attempting to resolve three thorny ethical dilemmas, one female principal realized that conflicts are more often caused by superiors and government agencies than by students, parents, and teachers. The question arises: is…