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Direct linkGoodwin, Bryan – Educational Leadership, 2015
All around us are examples of people and organizations with good information making bad decisions. Consider the case of Blockbuster. Less than a decade ago, Blockbuster had 8,000 stores in 17 countries and millions of customers. It was awash in data, including customer surveys that said people disliked going to video stores and hated late fees.…
Descriptors: Data, Information Utilization, Decision Making, School Culture
