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Mihardjo, Leonardus W. W.; Jermsittiparsert, Kittisak; Ahmed, Umair; Chankoson, Thitinan; Iqbal Hussain, Hafezali – Education & Training, 2020
Purpose: Current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia…
Descriptors: Human Capital, Training, Rewards, Employee Attitudes
Gloster, Rosie; Buzzeo, Jonathan; Cox, Annette; Bertram, Christine; Tassinari, Arianna; Schmidtke, Kelly Ann; Vlaev, Ivo – Education & Training, 2018
Purpose: The purpose of this paper is to explore the behavioural determinants of work-related benefits claimants' training behaviours and to suggest ways to improve claimants' compliance with training referrals. Design/methodology/approach: Qualitative interviews were conducted with 20 Jobcentre Plus staff and training providers, and 60 claimants.…
Descriptors: Training, Qualitative Research, Interviews, Human Capital
Brunetti, Irene; Corsini, Lorenzo – Education & Training, 2017
Purpose: The purpose of this paper is to analyse the effect of an Italian training program on the re-employment probability of young unemployed workers. The program consists exclusively of workplace training and is coordinated by employment centers, even if it is fully implemented by firms. Design/Methodology/Approach: The authors develop a…
Descriptors: Workplace Learning, Human Capital, Foreign Countries, Program Effectiveness