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Direct linkKhan, Hina; Matlay, Harry – Education & Training, 2009
Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…
Descriptors: Higher Education, Interviews, Phenomenology, Grounded Theory
Chibelushi, Caroline – Education & Training, 2008
Purpose: The purpose of this paper is to explore, through a survey and two short case studies, the issues smaller firms face with the adoption of new technologies. Design/methodology/approach: A survey of the pressures to adopt new technologies and the existence of specialist technology skills was conducted of small ICT oriented firms in the West…
Descriptors: Case Studies, Technology Integration, Technology Planning, Small Businesses
