In August 2008, the Missouri River Regional Library (MRRL), where the author serves as information technology coordinator, switched over from an internally hosted Microsoft Exchange email server to the Google Apps product. As the person who led the charge to use Google Apps and the person who actually flipped the switch, he was responsible for…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

The University of Wisconsin-La Crosse's Murphy Library provides access to approximately 200 subscription databases. As with many academic libraries, methods and tools for managing these resources were sorely needed. However, the budget has been cut repeatedly over the past few years--thus the possibility of purchasing a commercial electronic…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

As news outlets create headlines such as "A Cloud & A Prayer," "The Cloud Is the Computer," and "Leveraging Clouds to Make You More Efficient," many readers have been left with cloud confusion. Many definitions exist for cloud computing, and a uniform definition is hard to find. In its most basic form, cloud…

Explains NAPLPS (North American Presentation Layer Protocol Syntax), a graphic standard for the encoding of animated graphics, symbols as graphics, and text. Sources of information on NAPLPS are described, including shareware and other software; and use of NAPLPS on electronic bulletin board systems is discussed. (LRW)

Discussion of computer-mediated communication focuses on the development of the BITNET computer network. The use of BITNET for interactive messaging, batch file transfer, and electronic mail is described; server programs are explained; and possible future developments of BITNET are discussed. (seven references) (LRW)

Explains listservs (services to which subscribers may send communications for distribution to all other subscribers to the listserv) that are available through e-mail on the Internet; how they differ from newsgroups; how to host your own list; different types of lists, including open lists, controlled lists, and moderated lists; and how to…

Discusses software sharing on computer networks and the need for proper bandwidth; and describes the technology behind FidoNet, a computer network made up of electronic bulletin boards. Network features highlighted include front-end mailers, Zone Mail Hour, Nodelist, NetMail, EchoMail, computer conferences, tosser and scanner programs, and host…

From blogs to wikis to podcasts to personalized e-mail alerts, there are now more ways to reach people than ever before. However, even with these new outreach pathways, success still depends on knowing your audience and having the ability to see beyond the "buzz" of technology. Best practices for outreach should emphasize a personal touch in the…

Explains how users can find and access information resources available on the Internet. Highlights include network information centers (NICs); lists, both formal and informal; computer networking protocols, including international standards; electronic mail; remote log-in; and file transfer. (LRW)

Discusses the features of America Online, a commercial online service designed primarily for use with a Macintosh computer. Several documentation guides are identified, and a step-by-step tour of the service is provided with samples of various screens in the program. (12 references/notes) (EA)

The LISTSERV program on the BITNET computer network started as a simple mailing list program for electronic group communication. A revised version of LISTSERV now offers sophisticated new functions and help for users, including file-server functions. Problems with the revised version are noted, and computer commands are provided. (six references)…

This special section presents two articles relating to accessing online systems. The first article discusses power availability for portable computers, including batteries and electrical outlets; the second describes two bulletin board systems that provide information about the Internet and its resources for librarians and patrons. (LRW)

Continues a description of the Usenet computer network that began in the previous issue. The effective use of Usenet is discussed, including how to screen out unwanted information, the most helpful newsgroups to access, and setting up news reader software. Ideas for library outreach services via Usenet are also suggested. (LRW)