Herrick Library (Alfred University, Alfred, NY) reference guru of 18 years, Frank McBride, retired recently, leaving a smaller and less experienced staff to collectively handle reference questions. Frank had conscientiously documented much of his experience in a collection of paper files. In this column, the author (Herrick's new coordinator of reference) explains that, although these files have been invaluable in maintaining some degree of continuity in reference service, rifling through a half-dozen files while answering a difficult reference question is not the optimum method. He proposes that fully utilizing an organization's groupware application can leverage a library's institutional knowledge of basic e-mail into something larger and more useful. As the name implies, groupware facilitates collaboration within an organization through e-mail, calendaring, contacts, project management, and scheduling capabilities: It's about information sharing. This column describes how groupware can function as a simple knowledge base and collaborative tool.