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Brown, Stephanie Willen – Computers in Libraries, 2002
Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)
Descriptors: Academic Libraries, Databases, Higher Education, Library Services