This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

With the release of Google's App Inventor for Android, though still officially in beta, the company sought to make app development "simple but powerful" so that teachers could create study tips and quizzes, anyone could create geographic information systems (GIS) to help people find their way to some destination, and people could communicate over…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

Back in 2008, the authors were looking for a tool that would replace the library's Outlook folders and much of what the library had stored on shared network drives. So they were mainly looking for something that would hold their documents, allow them to better organize those documents, offer an easy way to search for those documents, and be easy…

This article proceeds from the position that obsession with technology is a distraction from librarians' true mission and explores how a constellation of emerging information technologies might empower librarians to reconsider their commitment to the technological treadmill and instead turn to a more humanistic orientation. This article presents…

Resource discovery tops the charts as the foremost issue within the realm of library automation. As a new year commences, the author sees a more pressing need to accelerate the pace with which libraries deliver content and services in ways that users will find compelling, relevant, and convenient. The evolution of the web advances relentlessly,…

The last 5 years have heralded a number of important changes to virtual libraries in academic and public settings. Despite this continual effort to improve library catalogs and websites, the fundamentals of these online spaces remain relatively unchanged. Digital collections are within reach of many libraries, yet they remain difficult to…

In this article, the author discusses a project they undertook to reshape the libraries' Web services of the University of Houston site. The site had been in a state of flux and it needed a new structure for both managing and organizing it. She realized the staff was looking for a Web site that was more "Web 2.0" in nature. Web 2.0 is often…

Most people don't realize how easy it is to improve library services with open source databases. Despite the fact that they are distributed free of charge, open source databases are powerful and stable enough for critical applications. With a little knowledge of HTML and some basic technical skills, you can quickly create databases to register…

Exploiting and contextualizing free information is a natural part of library culture. In this column, Gary Roberts, the information systems and reference librarian at Herrick Library, Alfred University in Alfred, NY, describes how to use XML content on a Web site to link to hundreds of free and useful resources. He gives a general overview of the…

This article explores personalized search technologies showing that various vendors are trying a variety of approaches. Brief descriptions are given of some of beta projects in effort to assist librarians seeking to offer services that meet their patrons' individual needs by exploring how personal search technologies are being used on the Web in…

Describes Gopher, a distributed document delivery service for electronic publishing across a computer network that allows a user to access data using a client-server communications model. The use of Gopher in campuswide information systems is described, and its use in libraries with electronic journals and multimedia documents is discussed. (three…

Though the bookmobile has fallen on hard times, the cybermobile, a technology platform combining personal computing, CD-ROMs, fiber network, and wireless access to the Internet, may be the next step in mobile library services. Discusses standard vehicle, computer hardware, software, wireless access, and alliances with users, vendors, and community…

Dalhousie is a medium-sized university, with about 15,000 FTE students, located in Halifax, Nova Scotia. It is one of Canada's oldest and most prestigious universities, yet, like many other public institutions, it frequently suffers from a lack of adequate funding to fulfill all the conflicting needs of the various faculties and departments. This…