As members of enrollment management units look ahead to the next few years, they anticipate many institution-wide challenges: (1) implementation of a new student information system; (2) major upgrade of an existing system; and (3) re-configuring an existing system to reflect changes in academic policies or to accommodate new federal or state…

Successful administration of remote programs and services requires that information technology (IT) professionals and university administrators address two critical identity management factors: (1) linking the institutional electronic record representing an individual with the "real" person; and (2) establishing a mechanism/protocol…

In his sixteen years in college admissions, the author has evolved in his work, role, and mission. He began as an eager recruiter, excited to help high school students get into college; now he is a seasoned director committed to college access. As he reflects on his career, a five-stage progression merges: "learn," "execute," "lead," "contribute,"…

The education sector is no stranger to fraud, unfortunately. This article provides best practice guidance in recognizing and dealing with fraud, with emphasis on domestic and international academic credential fraud. It includes practical approaches to academic document review and verification. Success in fighting fraud requires becoming informed,…

Road runner. File jockey. Advisor. Public speaker. Recruiter. At any given time, an admissions counselor fits one, some, or all of these descriptors. While all of these descriptors indicate an important function within a college or university, none reflects the increasingly complex nature of the role of an admissions counselor in strategic…

In most admissions offices, the focus of training sessions for student telecounselors and tour guides is on transmitting information about the institution. Although this transmission of institutional knowledge is important, these training sessions are opportunities for student admissions employees to consider how their work relates to their…

When considering any type of alternative or special admission processes for incoming students, the university is charged with taking into account traditional admissions criteria such as high school grade point average (GPA) and standardized test scores as well as other attributes. These "other attributes" frequently include pressure to…

Electronic transcripts are no longer a concept awaiting definition. They are here to stay. Although paper transcripts remain the standard--at least in terms of volume--an ever-increasing number and eventual majority of students and alumni will expect if not require electronic transcripts. College registrars and admissions officers' obligation to…

Since the early 1990s, Canadian registrars, admissions officers and student affairs professionals have traveled to U.S.-based conferences in search of the holy grail of enrollment management, finding it at the AACRAO Annual Meeting, AACRAO Strategic Enrollment Management (SEM) Conference, and other meetings sponsored by Noel-Levitz, SEM Works, the…

As chief admissions officer at two small colleges, the author has been responsible, in part, for ensuring that entry-level admissions counselors are trained properly. He learned through trial and error, and has adapted his methods to be increasingly sensitive to the learning curve of new employees. His thoughts about training new admissions…

In Spring 2008, senior members of the international admission and credential evaluation community met to deliberate over the admission and placement of Bologna Compliant degree holders into U.S. graduate programs. This group comprised several individuals holding top leadership positions in NAFSA, AACRAO, and closely allied groups involved in…

This article presents an interview with Joe F. Head, Dean of University Admissions and Enrollment Services at Kennesaw State University (KSU) in Georgia, who has more than 35 years of experience in admissions and enrollment services. After completing an M.Ed. in higher education at Georgia Southern University, Head immediately landed a position as…

Regardless of budget or institutional reputation, building a good college admissions team requires careful attention to four elements: philosophy, hiring, training, and performance. The result is productive, proficient, and pleasurable. (MSE)

Middle-managers, including registrar and admissions personnel, must continue to call attention to the need for professional development. The American Association of Collegiate Registrars and Admissions Officers and the regional and state organizations are challenged to define the need and respond appropriately. (MSE)

Enrollment management has come to be defined in structural terms when what is needed is an understanding of institutional academic context. Concentrating on which offices should be brought together to do enrollment work can lead to being stuck on structure, forcing the institution to reflect enrollment management rather than ensuring that…