Higher education stakeholders have re-strategized to identify the unique competitive causes of comfortability among students' satisfaction. Student satisfaction has been largely observed in the literature as a significant strategy and competitive factor for higher education providers. This has compelled institutions to implement quality measures…

At-risk students face a variety of challenges that encompass cultural, social and environmental contexts and identities. Full time virtual schools offer help for at-risk students through the provision of a personalized learning option where students can catch up with past work or complete school work in a non-traditional environment. The purpose…

Several factors influence adolescents' life satisfaction. At school, peer relatedness and school supportiveness, as well as individual self-perceptions such as academic self-efficacy, promote life satisfaction. Yet school is a context within which risks such as victimization can occur. The aim of this study was to test a model of relations of…

Academic support is an important part of quality education provision in higher education institutions (HEIs). Although many researches discuss about the different approaches and their effectiveness of academic support in retaining students and meeting their diversified needs, there is not so much literature written on the academic support in…

This research uses self-determination theory and expectancy theory to investigate how Indonesian students responded to hybrid learning in the post-COVID-19 pandemic. This research specifically examines the impact of instructional support and peer support on academic performance, as well as the role of learning satisfaction as a mediator. Using…

This study aimed to map the distribution of publications on student support services provision (SSSP) in higher educational institutions in sub-Saharan Africa (SSA) through a systematic literature review approach. To meet its objective, the study investigated the methodological approaches, stakeholder involvement and strategies as well as…

To attract and retain international students, institutional support services at Asian universities must add value from the student's perspective. This study aims to explore international students' experiences at Indian higher education institutions and understand their thoughts on how the university's International Student Office (ISO) could best…

The quest to investigate the role of support services (SS) in trainee teacher performance for education programmes (EP) provided via distance education (DE) prior to this paper remained inconclusive. This paper demystifies the challenge by examining the impact of SS quality for both trainee teachers and tutors on learning outcomes, addressing two…

This paper highlights adult female learners' perception and experiences with blended distance education (DE) program in the University of Ghana. It specifically investigates female students' experiences with male and female tutors' tutoring styles, learner support services, the use of educational technology as well as the extent of the…

This paper explores the choice of math skills learning support by an undergraduate student cohort of Commerce and Business students at Flinders University, Adelaide, Australia. A survey methodology was used to determine the support students sought for the assumed math skills for a mandatory first-year microeconomics subject. The majority of…

The incorporation of staff and students' views is so central in the transformation of learner support management and delivery in distance education. This study explored the staff and students' perceptions of the nature of learner support in distance education at Uganda Martyrs University in Uganda. The study used a qualitative research approach…

Students spend 12 to 14 years in school settings learning in what could be considered a carefully controlled and structured environment. Higher education may not offer the same landscape to students and it appears that many enter with unrealistic conceptions of what is expected of them and are faced with different approaches to aspects of…