The study aimed to investigate undergraduate students' perceptions of the service quality at Madda Walabu University. An innovative sequential explanatory mixed-methods design was employed to comprehensively analyse students' experiences. The quantitative analysis utilized the well-established and adapted SERVQUAL tool with a substantial sample of…

This study investigates the effect of academic factors and student service on student satisfaction among business students with a specific focus on teacher attributes, program features, physical amenities, and administrative service. This study is one of the first attempts to identify crucial determinants of student satisfaction by combining data…

In this article, we outline the process undertaken to establish and evaluate a mathematics centre at the Ravensburg-Weingarten University of Applied Sciences. Firstly, we outline some of the current research into centre evaluation. Secondly, we give a brief overview of our centre, including details on staffing, teaching format, goals, etc.…

The study aims to explore the practice of continuous assessment (CA) and associated challenges of implementation in higher education institutions located in Amhara National Regional State, Ethiopia. Drawing on assessment for learning and institutional theory, the qualitative multi-case design includes informants from three public universities.…

While universities across the globe differ in their assessment practices and processes, program assessment has become a foundation for policy makers, universities, and other stakeholders to demonstrate the quality of their programs. Globally, there are 550 accreditation/quality assurance bodies in 170 countries. The purpose of this study was to…

In light of globalization and rapid economic changes, innovation became a necessity for all organizations. Innovation differs from one type of organization to another, and is considered more complex in the case of universities. This paper deals with innovation in Saudi universities, and searches to analyze its main features based on a number of…

In responding to the growing global demand for education, transnational education (TNE) plays a fundamental role in the current debate on the internationalisation and globalisation of higher education. Through conducting a systematic literature review, this paper examines the unique features of German transnational education, which has little in…

Many American universities located in the Middle East try to offer the stamp of higher quality in education that the United States provides and delivers. These institutions are doing an incredible job of providing opportunity for youths of that region to obtain an American education. However, these universities bear the stereotype that they are…

In this article, we will discuss how circumstances and requirements on a micro-level may be of relevance for the conditions for international student mobility within higher education. This will be done through examining similarities and differences in the organization of degree project courses at universities in Russia and Sweden, and how…