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| Consumer Economics | 1 |
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| Total Quality Management | 1 |
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| Chronicle of Higher Education | 1 |
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| McMillen, Liz | 1 |
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McMillen, Liz – Chronicle of Higher Education, 1991
At Oregon State University, an investigation into physical plant administration in response to complaints found significant problems with customer service. Adopting an approach called Total Quality Management, the staff identified and resolved problems, improved quality, and reduced cost. Administrators feel the principles could be applied in all…
Descriptors: Ancillary School Services, Consumer Economics, Costs, Efficiency
