Higher-education institutions in the US are increasingly hiring ombudsmen to resolve faculty members' complaints before they escalate into more serious problems. Faculty ombudsmen handle a range of complaints, from mundane disputes over office space to career-changing battles over termination.

Mediation, in which a neutral third party helps two people come up with their own solutions, is being used to settle faculty and staff grievances. Experiences at the University of Massachusetts at Amherst, Duke University, Emory University, and the University of Cincinnati are described. (MLW)

"Chronicle of Higher Education" presents an abundant source of news and information for college and university faculty members and administrators. This June 25, 2004 issue of "Chronicle of Higher Education" includes the following articles: (1) "It's OK to Say No" (Fant, Gene C., Jr.); (2) "On Your Marks"…