After a brief discussion about the evolution and status of the National Survey of Student Engagement (NSSE), summarizes some of what has been learned so far about the engagement patterns of different groups of students and some of the questions and challenges the NSSE results raise. (EV)

Reflects on fundamental questions concerning accountability in higher education: "Toward what end?"; "What data and criteria are relevant?"; "Who is responsible for what and to whom?"; and "Through what means?"; Discusses the characteristics of an effective accountability system. (EV)

The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

The use of the Total Quality Management (TQM) approach by the University of Wisconsin-Madison Management approach to restructure the graduate school admissions process is described, and lessons learned from the venture are discussed. The resulting five-day admissions procedure now in place is outlined. (MSE)

Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)