The steps taken toward office automation by the University of Maryland are described. Office automation is defined and some types of word processing systems are described. Policies developed in the writing of a campus plan are listed, followed by a section on procedures adopted to implement the plan. (Author/MLW)

Results of a national survey investigating problems with aging college computer systems are reported. On average, 68 percent of systems were identified as aging (five or more years old or not under database management systems). Strategies for upgrading obsolescent systems are discussed, and the role of planning is emphasized. Anecdotal information…