To ensure that employees can write clear letters and reports, a first step is to make certain students improve their ability to punctuate. (Author)

This article is in the form of a letter from a hypothetical former student on her first job in word processing, looking back at her educational experience and how it helped her. She shares her thoughts with her instructor and comments on areas that she feels could have been emphasized more. Grammar/punctuation, proofreading,…

Concentrates on effective procedures for teaching typewritten transcription. Discusses teaching typewritten transcription early; teaching transcription rather than monitoring transcription; teaching punctuation and spelling; and teaching transcription of mailable letters. (CT)

Undergraduate control groups (n=45) completed textbook grammar exercises; experimental groups (n=53) used self-paced tutorial/drill-and-practice software. Although students using computer-assisted instruction (CAI) made significant improvement, they had reservations about the method. CAI combined with instructor interaction seem to be a feasible…

Describes a business English hotline, staffed by faculty members, which serves to augment the instructional aims of Los Angeles Pierce College, and keeps faculty members in touch with the office world and its problems. (JOW)

In a study of advanced shorthand students, the following were the most frequent transcription errors: punctuation errors, substitutions, spelling or English usage errors, poor corrections, omission in notes, and incorrectly written figures. Constant reviewing, testing, and drills in these areas were recommended. (CT)