Extensive use of the telephone by businesses should cause business educators to look at the objectives of the telephone unit. In addition to telephone personality, voice characteristics, listening skills, and the use of the directory and yellow pages, the telephone unit can be expanded to include telephone features, special equipment, and…

Responses from 217 graduates with 2-year degrees in office systems identified tasks and responsibilities performed by office support staff. A majority felt that a four-year degree would be beneficial in finding a job and obtaining promotions. (JOW)

A number of considerations and suggestions regarding curriculum planning for business and office education are presented, emphasizing work processing skills, equipment, and in-industry experience. (LH)

Eight games and activities are described as designed to stimulate shorthand students by combining fun with challenge. (AG)

Writing with the microcomputer can be exciting and rewarding. To ensure success and improvement, the instructor must prepare students to write with the microcomputer. The task involves an adjustment of teaching methods and a close examination of the writing process. (Author)

Discusses factors to be considered when deciding whether to buy typewriters, terminals, or microcomputers for the school typing room. Factors include (1) objectives of the typewriting program, (2) market needs, (3) student learning methods, (4) costs, and (5) instructional materials. (CH)

Fifteen specific areas for drills which may be considered basic ingredients or rudiments for successful transcription are briefly described. (HD)

Office employees and supervisors need to recognize and deal with the sociological aspects of coalition behavior. The office is no longer a passive participant in organizational affairs. Top-level administrators need to recognize this changed relationship and restructure their policies to deal with the office as an organizational entity. (Author/SC)

A rationale for the need to upgrade high school business programs. (SN)

This feature section contains 6 brief articles on various components of the business education program. (JS)

Discusses the process of developing a viable curriculum for word processing. Points out the importance of obtaining knowledge of word processing employment requirements from those involved in it. Includes information on necessary courses and continuing education needs. (JOW)

Due to optimistic job trends in office education, the business education teacher is ideally suited to teach career education. Students and teachers must be informed of the bright business occupational outlook as well as the capabilities of and the resultant professional opportunities associated with office systems technology. (Author)

Compares two time studies which investigated time problems of office assistants and managerial personnel. Suggests that improving performance in the following five areas will help time management: plan, "prioritize," set deadlines, follow through, and think. (LRA)