This article deals with changes in secretarial jobs and implications for administrative services departments. It considers the impact of technology (elimination of jobs, upgrading of other jobs); opportunities for advancement; and predictions (severe shortage of secretaries, change in job descriptions, dependency on technology). (CT)

The author presents a new method of teaching typing students how to type numbers. This keyboard presentation places equal emphasis on numbers and letters. This conveys to students the idea that numbers are not a special part of the keyboard. (CT)

A selective review of the literature in the field of clerical education provides insight into a number of problems in clerical programs that face business educators in this decade. Discusses competency-based instruction, evaluation, guidance methods, technological advancement, and decision-making skills. (CT)

Concentrates on effective procedures for teaching typewritten transcription. Discusses teaching typewritten transcription early; teaching transcription rather than monitoring transcription; teaching punctuation and spelling; and teaching transcription of mailable letters. (CT)

Identifies behaviors that should be taught in the classroom to help the student adjust to the work world. They include poise in accepting criticisms and suggestions, concern for quality, and familiarity with the systems concept of office operations. (CT)

Explores skills needed by staff in the automated office; skills needed by administrative support personnel; and skills needed by executives and managers. Also makes recommendations for updating classroom equipment. (CT)

The success of shorthand/transcription programs should be judged more on students' abilities to satisfy the ultimate goal of shorthand/transcription--neat, error-free copy--rather than on their abilities to pass three-minute speed takes with 95 percent accuracy. (CT)