Presents opinions on the rapid growth of online databases and advice for users gathered from nine experts in the information field. (MES)

The authors present their tribute to the beleagured but dauntless reference librarian. (Author/SJ)

Reports on interviews with two librarians, Winston Tabb and Susan Finsen, of the Congressional Research Service, Library of Congress. (PF)

Points out the innovative nature of the American Library Association "Guidelines for Information Services." (PF)

Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

Discusses the role of the librarian in child abuse prevention, including the identification of high risk situations, provision of appropriate literature and support group information, and acting as a role model. An annotated bibliography of books for children and young adults in families at risk is provided. (8 references) (CLB)

Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

Briefly summarizes the results of a recent American Library Association (ALA) study on "Financing Online Search Services in Publicly Supported Libraries." The background of the survey, the general patterns revealed by responses concerning the kinds of fees charged to users, and the availability of the complete study are included. (JL)

Discusses advantages and disadvantages of online availability of computerized versions of encyclopedias and notes works currently and soon to be online, searching strategies (subject headings and full-text), cost effectiveness, and librarian skepticism. (EJS)

Discusses the use of pathfinders, i.e., bibliographic tools designed to assist patrons in locating published information in specific fields by themselves. Use of pathfinders as teaching tools and special suggestions for their development by public libraries are noted. A pathfinder on personal financial management is included. (EJS)

The developments over the past decade in the use of on-line systems by libraries are recounted. Cost is discussed as an initial deterrent, and then as a catalyst for change. (MBR)

Describes the experiences of a librarian who assists with prison law library outreach for the Minneapolis State Law Library. Topics addressed include the importance of good reference interviews; legal reference versus legal advice; confidentiality; and the rewards of public service. (LRW)

Discusses future possibilities that libraries must consider in a digital information age. Topics include how the Internet has transformed the way people look for information; the need for better Web search engines; electronic publishing; and an information infrastructure that supports the delivery of digital objects and 24-hour reference service.…