Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

The developments over the past decade in the use of on-line systems by libraries are recounted. Cost is discussed as an initial deterrent, and then as a catalyst for change. (MBR)

This set of summaries of problems and issues pertaining to the selection and implementation of automated integrated library information systems (AILS) deals with such topics as the nature of integrated library systems, the rationale for installing such systems, automated systems operations, available technology, and options for obtaining the…

Preliminary description of design of electronic library and home information delivery system highlights potentials of personal computer interface program (applying for service, assuring that users are valid, checking for measures, searching, locating titles) and incorporation of concepts used in other information systems (security checks,…

Argues that libraries will become extinct in the future if they do not take on a more active role in serving the information needs of patrons, and advocates the development of expertise at switching centers for electronic information. Seven references are listed. (LLS)

This is a selective bibliography covering journal literature, trade publications, monographs, technical reports, and other documents which are readily available. The bibliography covers publications dated 1969 through 1971. Although material published in languages other than English was not actively sought, some references have been cited to call…

Describes three ways in which libraries use computers to enhance reference services: "Answers," the community information and referral service at Memorial Hall Library, Andover, Massachusetts; the Hot Topics File at State University of New York/Oswego, Penfield Library; and features of RLIN and WLN databases which make them valuable…