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Direct linkGroth Andersson, Signe; Denvall, Verner – American Journal of Evaluation, 2017
In recent years, performance management (PM) has become a buzzword in public sector organizations. Well-functioning PM systems rely on valid performance data, but critics point out that conflicting rationale or logic among professional staff in recording information can undermine the quality of the data. Based on a case study of social service…
Descriptors: Performance, Social Services, Case Studies, Data Collection
