Reveals how a business model--based on the work of W. Edwards Deming--helped a foreign language department chair become a better leader. Outlines seven principles for department chairs: create constancy of purpose; change and improvement are ongoing; drive out fear; work with suppliers to continually improve the quality of incoming people,…

Faculty workload is discussed in terms of teaching, research, and service and then considered in the context of institutional mission and workload standards. A model for defining a faculty workload policy is presented. (Contains seven references.) (LB)

Intended to draw attention to the need for department chair training, this article uses Michigan State University as a model of faculty development. It illustrates various types of chair training, including general faculty development programs and workshops designed for administrators and chairs. (Contains three references.) (LB)