Popular culture references have demonstrated usefulness as a pedagogical tool as they enhance student engagement and information retention. Use of the American version of the hit mockumentary TV series "The Office" has demonstrated pedagogical effectiveness in management, organizational behavior, and human resources courses. The show…

Higher education institutions must take into account the changing nature of the world of work. They must understand the capacities and competencies demanded by graduates of universities because in an unpredictable world, careers will undergo permanent changes and must respond to the changing needs of the labour market. In this article, we present…

This study presents a critical exploration of one of the "ACRL Framework" concepts by examining it in the context of professional practice. Semi-structured interviews were conducted with health and human service professionals at a community health centre to explore how information literacy (IL) is experienced in the workplace. Value…

Contemporary office work is becoming increasingly challenging as many routine tasks are automated or outsourced. The remaining problem solving activities may also offer potential for lifelong learning in the workplace. In this study, we analyzed problem solving in an office work setting using an Internet-based, semi-standardized diary to collect…

This AACRAO "60 Second Survey" asked respondents to identify the size, composition, name and level of decentralization for the Office of the Registrar. There were 1,389 unique institutional responses that represented 21 countries, commonwealths or territories, all 50 states plus the District of Columbia, Puerto Rico, Guam and 9 Canadian…

An employer survey was conducted by California's Crafton Hills College (CHC) to determine the skills, aptitudes, or personal qualities potential employers most wanted to see in applicants for clerical/secretarial positions. Questionnaires were distributed and personal interviews conducted with 50 supervisors, selected to represent typical…

In 1980, a study was conducted to determine the current status of word processing (WP) in Illinois in order to suggest ways to improve curricula in Illinois postsecondary schools. The study involved: (1) soliciting and evaluating WP textbooks and course materials from 9 textbook publishers; (2) requesting information from 14 WP manufacturers and…

This set of performance objectives and assessment checklists is intended for use with regular office occupations classroom activities. Steps are discussed for implementing these competency-based materials, and a grading system is recommended for assessment. Each of the 20 validated skills, 8 recommended skills, and 1 optional skill are presented…

This report investigates the relationship between graduate satisfaction and graduate characteristics, courses, course outcomes, and provider. It uses results from the 1997 technical and further education (TAFE) Graduate Destination Survey (GDS) of 60,746 students who completed a course at a TAFE institute in 1996 and staff interviews. A glossary…

A study was conducted to discover what reading skills were required by employers for entry-level bookkeepers, what reading skills were rated as being important in the bookkeeping curriculum, and what the relationship was between the existing bookkeeping curriculum and employment requirements. A job reading task analysis (JRTA) was prepared and…

This handbook was developed to assist educators in conducting a local curriculum review as a step in improving business education programs. The major portion of the handbook is a series of 22 self-evaluation checklists that are to be used for reviewing existing courses in such areas as accounting, business, computer education, economics,…

This booklet of tests is designed to accompany the booklet "Office Occupations: Competencies for Articulation"--ED 151 565. The written test questions suggest the knowledge level needed to accomplish the skills necessary to complete the competency. It is suggested that they may be used to assess the development of competencies or they…

A study examined the attitudes of employers from 10 firms in northwest Arkansas toward changing from a traditional office to an electronic one. Even though the 10 employers represented 7 different categories of industry (construction, manufacturing, transportation and public utilities, wholesale and retail trade, finance and real estate, services,…

Two groups of 15 Administrative Specialists, 7lL Military Occupational Speciality (MOS), participated in four job-task refresher training sessions designed to enhance the typewriting of military correspondence. One group performed under a study training method which allowed use of a Correspondence Manual while arranging materials into the correct…

The document consists of a set of performance tests developed to assist the typewriting teacher in determining the achievement level of students. Tests for four different levels of achievement are included, with minimum performance standards specified for each level. For all four levels a test is included for timed typing, letter typing, and…