The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA…

Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…

This directory, in its revised and updated form, documents the existence of 46 braille music collections in 27 countries. The purpose of the directory is not to list specific braille music editions but to establish preliminary data that will facilitate the future compilation of an international catalog. Entries in the directory are arranged…

The School Resource Center (SRC) in Austin, Texas, is intended to provide a system to link teachers and parents with various public and private information sources in order to improve instructional practice and eliminate unnecessary and costly referrals to special education services. It will collect information from private education agencies,…

A detailed descriptive analysis of both the direct and indirect costs incurred by the Federal government in operating the ERIC system, and the user population and user demand for ERIC products and services, this study is based on data gathered from a number of complementary sources. These sources included a survey of ERIC's U.S. intermediate…

This study examines whether an analysis of characteristics of libraries or information centers and librarians in highly productive companies yields operational models and standards that can improve their efficiency and effectiveness and their parent organization's productivity. Data was collected using an e-mail survey instrument sent to 500 large…

This study provides a detailed description of the process by which parents choose schools for their children and the process by which urban schools adjust to the necessity of convincing parents to choose them. The Parent Information Center programs in the Massachusetts communities of Boston, Cambridge, Fall River, Lawrence, Lowell, and Springfield…

This study of the San Mateo Educational Resources Center (SMERC) was undertaken to characterize the use being made of this information service which provides database searches and other information services to educators in 19 California counties and parts of several other states. Requestor characteristics and subjects requested were determined…

This loose-leaf directory of California state agency libraries and information sources lists names of senior staff, address, telephone number, hours, subject strengths, circulation policies, and services of more than 150 libraries and information centers within the California state government. The information was collected through questionnaires…

An exploratory study investigated technical communications in aeronautics by surveying aeronautical engineers and scientists. The study had five specific objectives: to solicit the opinions of aeronautical engineers and scientists regarding the importance of technical communications to their profession; to determine their use and production of…

This study describes the use and value of the major information products and services provided by the Defense Technical Information Center (DTIC). These products and services include technical report distribution on an on-demand basis and through the Automatic Document Distribution (ADD) program; secondary information dissemination through online…

Data collected from an exploratory study concerned with the technical communications practices of aerospace engineers and scientists were analyzed to test the primary assumption that profit and nonprofit managers in the aerospace community have different technical communications practices. Profit and nonprofit managers were compared in five…

As part of a review of its Information Center, Facilities Rental and Reservation Center, and Computerized Area List and Labels System (CALLS), William Rainey Harper College (WRHC), in Illinois, conducted a survey of staff and students to determine their perceptions of the quality of these services. Surveys were distributed to a sample of 300…

This document presents findings of a study that examined the operations and effects of selected activities of the regional educational laboratory program funded by the U.S. Department of Education, Office of Educational Research and Improvement. The 10 laboratories that receive OERI support conduct applied research and development and provide…

Data collected from an exploratory study concerned with the technical communications practices of aerospace engineers and scientists were analyzed to test the primary assumption that aerospace managers and nonmanagers have different technical communications practices. Five secondary assumptions were established for the analysis: (1) that the…