The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State…

Provides worksheet that can be used to calculate the costs of a complete training intervention, a needs assessment, an evaluation of a specific program, media production, or job aids. Developed in response to the General Motors Great Job Aid Contest, this aid includes a glossary of terms. (LRW)

Reviews the literature on the topic of burnout and librarianship, and concludes that little effort has been made to address this issue. The findings of a survey of librarians that examined how much they know about stress management are used to confirm the need for stress management training in librarianship. The questionnaire used is appended. (46…

In 1991, the Washington State Board for Community College Education conducted a study to determine the strengths and shortcomings of Washington community colleges' efforts to provide upgrading and retraining for employed workers. Data were derived from four separate studies conducted in 1990, including a survey of 1,151 employed students at eight…

A study surveyed owners of 20 small businesses in North County, San Diego, to determine evidence of teaching and learning. A 13-question survey instrument gathered information regarding whether training and/or education for employees was available, what education was offered, how it fit into the evaluation process, and how business owners saw…

A study was conducted to document and analyze the financing flows and flows of people in adult vocational education in the Netherlands. The study sought to determine the following: (1) the activities geared to adult vocational education; (2) the flows of people into and out of adult vocational education; and (3) the financial flows, the allocation…

This program is an effort of the David Douglas School District (Oregon) to provide specific training experiences for classified employees who assist with instruction. The program is intended to ease the training burden on teachers, provide district wide continuity of training experiences, and communicate the importance of the assistant's job…

This resource guide for the use of job aids ("how-to-do-it" guidance) for activities identified in the second phase of the Instructional Systems Development Model (ISD) contains an introduction to the use of job aids, as well as descriptive authoring flowcharts for Blocks II.1 through II.4. The introduction includes definitions;…

Designed to supplement the descriptive authoring flowcharts presented in a companion volume, this manual includes specific guidance, examples, and other information referred to in the flowcharts for the implementation of the second phase of the Instructional Systems Development Model (ISD). The introductory section includes definitions;…

This resource guide for the use of job aids ("how-to-do-it" guidance) for activities identified in the third phase of the Instructional Systems Development Model (ISD) contains an introduction to the use of job aids, as well as descriptive authoring flowcharts for Blocks III.1 through III.5. The introduction includes definitions;…

Presents results from a study conducted at Telenor, a Norwegian telecom operator, regarding the distribution of home personal computers to employees to encourage professional development outside working hours on an individual basis. Findings from a survey suggest that home computers can contribute positively to increasing employee's knowledge…

Older workers' perspectives are examined in a national survey of the finance sector and case studies of aged care and construction workers. The majority of older workers intend to work beyond retirement age, to achieve a better lifestyle. With training, older workers could mentor younger workers. This support document includes a national survey of…

Older workers' perspectives are examined in a national survey of the finance sector and case studies of aged care and construction workers. The majority of older workers intend to work beyond retirement age, to achieve a better lifestyle. With training, older workers could mentor younger workers. This support document includes a national survey of…

Older workers' perspectives are examined in a national survey of the finance sector and case studies of aged care and construction workers. The majority of older workers intend to work beyond retirement age, to achieve a better lifestyle. With training, older workers could mentor younger workers. This support document includes a national survey of…

In September 1994, the San Diego Community College District conducted a survey of the training needs of small businesses in the District's service area, defining small businesses as those with fewer than 100 employees. Surveys were mailed to 3,622 local companies in industries determined to have smaller businesses, while completed surveys were…