Based on an analysis of online search evaluation forms collected from all types of U.S. libraries, and a pilot test of a draft evaluation form in selected federal research libraries, this report presents the work of the American Library Association's (ALA's) Machine-Assisted Reference Section (MARS) Committee on Measurement and Evaluation. The…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

Reports results of user survey complemented by personal discussions organized to ascertain users' satisfaction with and impact of On-line Information Service (OLIS) introduced by University of Hong Kong Libraries in January 1980. Subject searches, relevance of citations, and costs are discussed. The questionnaire and OLIS requests form are…

Discussion of performance appraisal and evaluation focuses on a peer review and evaluation process of reference services that was developed at Louisiana State University. Formative evaluation principles are discussed, user survey results are reported, and a checklist for implementing a peer desk review process is provided. (20 references) (LRW)

The purpose of this study was to determine the current levels of automation and plans for future automation in state-supported, two-year community college libraries. A second purpose was to examine the impact of independent variables, such as enrollment and professional staff, on library automation. Eighty community college library directors and…

A survey of school media centers in Minnesota elementary and secondary schools was undertaken to determine the extent of the progress they have made towards meeting the Information Power guidelines for automation. Two hundred schools were selected to receive an eight-page questionnaire, and 57% responded. The results show that Minnesota library…

In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…

This master's thesis presents the results of a survey designed to study the control of state documents by state document authorities. A questionnaire was developed and sent to the institutions in each state which are responsible for the official collection of their state's documents, in an effort to determine the degree of adherence to guidelines…

This study describes two surveys of the users of the Public Documents and Maps Department of the Duke University Library. The information gathered in the course of this inquiry is reported: (1) in a profile of the users of the department's reference service, and (2) in a comparison and analysis of the evaluations of reference encounters by both…

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference patron service system. The study focused on…

The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a…

This study investigated the usefulness of end user systems to library and information science students. Seventeen volunteers were offered free searching on BRS/After Dark and DIALOG's Knowledge Index. The search itself, postsearch questionnaire, and completed research papers were analyzed for databases used, cost and time online, and precision.…

Reports results of a 1990 survey of the progress Minnesota school library media centers made toward meeting Information Power guidelines for automating circulation, reference services, and the catalog. Order of automation, relationship between school size and automation, media specialists' satisfaction with new systems, and reasons for not…