Education, in its traditional format, has rapidly changed as a result of technological advances. The present study examined what online degree seekers, at the undergraduate and graduate levels, express as their perceived needs for student support services and to what extent participants perceive these needs to be met. This study, the first conducted to investigate student services where participants were completely online degree seekers, utilized an inventory listing 49 potential out-of-class needs for online degree seekers. For all but one item, there was a significant difference between perceived need versus perceived availability of services.