This research explores the role of "advancement-enabling" technology in helping institutions meet their development and alumni relations goals. It includes data on how technology is being used, barriers to effective use of technology, and strategies for effective deployment of technology. The report is based on data provided by 357 advancement staff in higher education institutions and independent schools. Isurus Market Research and Consulting analyzed the data for CASE and SunGard Higher Education, which fielded the survey. Appended are: (1) Verbatim responses to open-ended questions; (2) Survey document; and (3) Background information on survey sponsors & research company. [This report was prepared for SunGard Higher Education and CASE by Isurus Market Research and Consulting.]