The problem was that the general educational level in relation to the job interview process of first-time prospective job applicants who were clients of the staffing agency had been progressively declining over the years. The issue was having an adverse affect on the placement service, as fewer clients were being offered jobs. The purpose of this applied dissertation study was to evaluate the effectiveness of an interactive online training course for a placement and business service. The extent to which the course assisted client-applicants with the overall understanding of the job application and interview process was examined. Four research questions were addressed. The questions related to online training courses and the improvement of the existing online training course. The review of related literature revealed that there may be a need for improvement of the interviewing process. Two questionnaires were created and administered to all first-time interviewees to determine if the online course was deemed to be successful. Formative and summative committees were used as part of the validation process. Findings indicated that the majority of the job applicants agreed that the online training course was excellent or very good and was in line with their expectations of preparation for a successful job interview. There were various meetings with the management of the placement agency on the results, and it was recommended to the director that all eligible first-time job applicants receive the online training course before the interviewing session as a preparation tool. Eight appendixes present: (1) Formative and Summative Committees; (2) Formative Committee Online Questionnaire; (3) Summative Committee Online Questionnaire and Results; (4) Online Training Questionnaire and Results; (5) Job Interview Questionnaire; (6) Credentials of Experts Taking the Test-Retest Reliability; (7) Results of the Test-Retest Reliability; and (8) Results for Job Interview Questionnaire.