This document contains the results of the Institutional Effectiveness Survey starting from the academic years 1998-1999 to 2002-2003 completed at Pensacola Junior College. The survey calls for reporting Institutional Research as one of the 53 primary functional areas of the College. The document states that the goal of institutional research is to develop and maintain a program of applied research designed to provide appropriate data and analysis of that data to the College, the community, and state and federal agencies. Also, it should provide data and analysis on studies preformed, faculty characteristics and faculty workload to the College administration Board and other agencies required. The indicator used to analyze the data is as follows: At designated intervals, a sample of users will be surveyed with a 70% rating of the services as meeting their needs within a reasonable period. The document contains a copy of the survey instrument that was randomly sent out to administrators and faculty that had requested special data report for each academic year between 1998-2003. Also, the document contains comments made by all of the administrators and faculty in an anonymous manner. For every year, the majority of administrators and faculty found the information provided to be extremely useful, extremely clear, extremely accurate, and delivered in a timely manner. (MZ)