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Missouri Univ., Columbia. Instructional Materials Lab. – 1979
This distributive education performance-based instructional unit on customer services contains six lesson plans, each based on a 55-minute class period. The lesson plans cover the following information: (1) purpose of customer services; (2) types of customer services; (3) the influence customer services has on the store's image; (4) the costs…
Descriptors: Behavioral Objectives, Competency Based Education, Distributive Education, Instructional Materials
