In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…

As part of the Transforming Learning Cultures in Further Education (TLC) project, questionnaire data were collected from three consecutive cohorts of students in a wide range of learning sites, initially four in each of four Further Education (FE) colleges in England. This paper focuses on changes in perceived learning environment as mapped by…

Selected learning modes preferred by students at the Department of Business at Tuskegee Institute were investigated. Separate questionnaires were designed for students and faculty, each of which contained four general modal categories (environmental, pictoral, symbolic, and verbal) and subcategories. The student questionnaire allowed students to…

Characteristics and attitudes of 96 incoming foreign undergraduate students at the University of Maryland, College Park (UMCP), were surveyed in the fall of 1982. Based on questionnaire responses, information was obtained on students' backgrounds, perceptions, goals, needs, and lifestyle. The data showed that a majority of the students were from…

A revised form of the Situational Attitude Scale (SAS), the SAS A-14 and SAS B-14, was used to measure the attitudes of 259 incoming white freshmen at the University of Maryland, College Park. The results indicated that the revised form elicited responses that paralleled those reported for the standard SAS. Principal components factor analyses,…

Three statistical techniques--conjoint analysis, a multiple linear regression model, and a multiple linear regression model with a surrogate person variable--were used to estimate the relative importance of five university attributes for students in the process of selecting a college. The five attributes include: availability and variety of…

Results of a survey of student perceptions of drugs and drug use that was conducted at Bowie State College are presented. Studies that have been conducted on college students' use of alcohol, marijuana, and cocaine in the last five years are reviewed, along with additional studies relating to the general population and the following drugs:…

Use of computers at Brown University and attitudes toward computing were investigated in 1984. Major areas of interest were: frequency of weekly computer use, past experience using computers, when respondents first used a computer, their gender, student status, years at the university, major, and parental and familial influences on computer use.…

Sexual harassment at the University of California Davis was studied to provide information for campus officials. Attention was directed to: campus attitudes about sexual harassment; the incidence of sexual harassment among survey respondents; the circumstances and characteristics of sexual harassment incidents; the effects of sexual harassment on…

The level of concern about security problems at the University of Maryland at College Park and the use of available security measures and services were investigated in May 1983. A randomly-selected sample of 764 students, 571 employees, and 31 campus police were surveyed. Higher response rates were obtained from women than from men, and from…

A random sample of students living in university housing at Miami University were surveyed about their satisfaction or dissatisfaction with three broad features of hall life: hall relationships, policies and programs; facilities and services; and staff. A list of 42 factors that were thought to relate to overall satisfaction with housing were…

Results of student and parent assessments of a 1986 summer orientation at the University of North Carolina, Wilmington, are presented. A total of 805 students and 372 parents completed an evaluation form that used a Likert scale. Of the 18 questions, 7 were identical for both students and parents. These concerned the overall rating of the…

Student attitudes and awareness of the health services program at Salem State College were studied. A questionnaire was administered to 312 randomly selected students, or 7 percent of the school population. Ninety percent of the respondents were between 16 and 25 years old. Findings indicate that although nearly 90 percent of the respondents were…

Attitudes of members of Greek fraternities and sororities concerning hazing were studied at the University of North Dakota. A survey instrument was completed by 476 students. Activities considered to be hazing by a majority of respondents were those that are potentially injurious to the physical and/or mental health of the pledges or that could…