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Direct linkSloan, Thomas; Lewis, David – Journal of Education for Business, 2011
The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA…
Descriptors: Class Activities, Operations Research, Virtual Classrooms, Interdisciplinary Approach
Peer reviewedJohanssen, Carl Gustav – Journal of Information Science, 1996
Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…
Descriptors: Foreign Countries, Information Centers, Information Services, Models
