Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

Twenty multiple-choice questions test basic knowledge of the Chemical Abstracts Service online database. (6 references) (MES)

Twenty multiple-choice questions test for basic knowledge of the AGRICOLA database on the regular, non end-user systems. (5 references) (MES)

This presentation at a seminar for library staff and students describes the Educational Resources Information Center (ERIC) system as an information system designed to provide users with ready access to primarily English-language literature dealing with education by establishing a database, publishing abstracting journals, and reproducing…

Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

This survey of online search service centers in Canada was conducted to provide data on these centers and, more specifically, on the characteristics of the human search intermediary; and to provide an accurate overall picture of online searching in Canada. The survey questionnaires were mailed to approximately 765 Canadian customers of seven…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

A survey of over 200 academic, public, and special libraries in 13 selected states was conducted in the fall of 1979 to provide a state of the art report on online or computerized reference services. Libraries were selected from states which had demonstrated leadership in networking, and data were sought in four areas: (1) users of online…

Reports results of study of a group of end users (patent attorneys) doing their own online searching at AT&T Bell Laboratories. Highlights include DIALOG databases used by the attorneys, locations and searching modes, characteristics of patent attorney searchers, and problem areas. Questionnaire is appended. (5 references) (EJS)

This study compares ABI/INFORM and Wilson Business Abstracts in order to determine user preference. Surveys in the form of questionnaires were used to evaluate users' preference of interface, database response time, search results and ease of use with both business CD-ROM databases. Kent State University students, faculty, and patrons interested…

A study was conducted to assess the value of the Energy Data Base (EDB), which is produced by the Technical Information Center (TIC) of the Department of Energy (DOE) in order to provide a means of identifying primary energy information sources, particularly journal articles and technical reports. The volume of energy information distributed to…

Describes an ongoing project by the State University of New York (SUNY) College at Cortland's library which seeks to facilitate the sharing of CD-ROM databases between four area SUNY college libraries over a wide area network. The resulting impact on reference services is discussed, and user surveys are appended. (Author/LRW)

This document reports the result of a study carried out to evaluate the installation and use of the UNESCO CD-ROM prototype. A questionnaire in English and French was sent to about 267 institutions around the world. Replies were received from 97 bodies, giving a response rate of about 36%. Almost all respondents were information professionals in…

This master's thesis presents the results of a survey designed to study the control of state documents by state document authorities. A questionnaire was developed and sent to the institutions in each state which are responsible for the official collection of their state's documents, in an effort to determine the degree of adherence to guidelines…

This study investigated the usefulness of end user systems to library and information science students. Seventeen volunteers were offered free searching on BRS/After Dark and DIALOG's Knowledge Index. The search itself, postsearch questionnaire, and completed research papers were analyzed for databases used, cost and time online, and precision.…