Employees in service-oriented, relationship-based jobs are prone to experiencing feelings of burnout. As such, paraprofessional staff in college housing environments, resident assistants (RAs), are not immune to its effects. Since navigating relationships is the root cause of burnout, it makes sense to focus on the relationships between…

The multidimensional role of entry-level, live-in residence life and housing staff has grown even more complex in recent years. These staff members, often referred to as resident directors, are frequently asked to go beyond the role of RA supervisor, community builder, and policy enforcer. Now they also serve to support students with significant…

Housing and residence life professionals help students through crises and traumatic events, which may affect their own well-being. Members of higher education student affairs professional organizations, including ACUHO-I, were surveyed to investigate the following relationships: (1) work factors (i.e., job demands, job resources, exposure to…

Resident Assistants (RAs) are often faced with working and living among residents who are struggling, in distress, and, at times, in crisis. This article provides a primer on identifying residents in crisis as well as the tasks faced when working with students in transition and crisis. A discussion of the prevalence of distress reported by…