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Angel, P. Linda – 1995
A study was conducted to determine the baseline by which to measure expected improvements in customer satisfaction for Central Texas Job Training Partnership (JTPA) programs. The survey was designed to facilitate assessment of the current level of customer satisfaction with service delivery and influences on customer satisfaction. Data were…
Descriptors: Adults, Disadvantaged, Dislocated Workers, Employment Programs
Texas Higher Education Coordinating Board, Austin. Div. of Community and Technical Colleges. – 1994
In May 1993, the Texas Higher Education Coordinating Board formed the Task Force on Institutional Effectiveness (TFIE) to develop a state-level evaluation and continuous improvement plan for community and technical college (CTC) workforce education and academic programs. This report presents the plan for utilizing data collected on CTC's in three…
Descriptors: College Outcomes Assessment, Community Colleges, Educational Assessment, Educational Quality