Despite evidence for the usefulness of augmentative and alternative communication (AAC) for young children with complex communication needs (CCN), several barriers prevent children from accessing AAC intervention. This qualitative study is focused on understanding the lived experiences of parents accessing and learning how to use speech-generating…

Faculty (N = 156) at regional public universities (RPUs) in the United States were surveyed for self-reports of their primary academic identity (teacher, researcher) along with alignment of that identity with perceived departmental expectations and how their time is spent. Well-being and job satisfaction were examined as outcome measures of…

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

Researchers have examined various outcomes of undergraduate minority mentoring programs. However, there is a significant gap in research about how program members with different demographic backgrounds may not have the same experiences or outcomes as other members despite being subject to the same program elements. To address these gaps, we…

As librarians increasingly support digital publication platforms, they must also understand the user experience of these tools. This case study assesses use of Scalar, a digital humanities publishing platform for media-rich projects, at the University of Illinois at Urbana-Champaign. Based on a survey, interviews, and content analysis, the study…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…

In this article, the authors describe how they tried a new approach to the traditional undergraduate law course that can change the daily classroom experience into one that both students and professor anticipate and enjoy and can move the students from passive to active learning: flipping the class for the Legal Environment of Business course. The…

An empirical study was conducted using methods borrowed from the psychology of religion (instead of corporate assessment techniques) to assess whether the academic library as place supports students' desire to feel connected to higher education's mission. The findings from an in-person survey of fifty-four students at three universities showed a…

The American Association of Community Colleges' (AACC) Plus 50 Initiative is a three-year initiative launched in June 2008 and funded by The Atlantic Philanthropies. It was created to support a pilot group of two-year institutions to develop or expand campus programs that engage plus 50 learners. The initiative focuses on three types of…

This paper examines the contribution of focus groups in evaluating learner satisfaction with a Virtual Learning Environment (VLE). It explores the views of a group of introductory level Post Compulsory Education learners that have a history of disaffection, impoverished learning and challenged written and communication skills. The outcome of this…

A survey was conducted of adult patrons leaving 70 Illinois public libraries on 1 day in April 1983 to determine patrons' success in using the library that day, their level of library usage in the past year, and what changes, if any, they would like to see in their local libraries. Responses were received from 62 (89%) of the libraries in the…

In January-February 1980, all students who were enrolled in an occupational program at an Illinois community college during 1979 and who completed all of the required skills courses but did not graduate with a degree or certificate were surveyed to determine how well the colleges were meeting the needs of these students. Survey questionnaires…

A survey of all 1978 occupational program graduates of Illinois Community Colleges was conducted during January and February 1979 to determine: (1) graduate employment status, placement rates, and salaries; (2) job location; (3) job satisfaction; (4) graduates' evaluation of community colleges; (5) degree of graduates' success in achieving…

Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…