A challenge public organizations face in motivating their workforces is the strong union influence. In 2018, the United States Supreme Court abolished agency fees in the public sector, changing the landscape of union membership. In examining the unique motivational factors of public sector employees, Perry and Wise developed a theory called public…

Mobile Learning (mLearning) is becoming popular in several parts of education. The increasing availability of mobile technology and devices is an important fact, which fosters this trend. However, even if it attracts more and more attention at huge enterprises it is not clear what small and medium enterprises (SMEs) think about Mobile Learning.…

This paper was presented at the Australian Federation of Travel Agents Industry Leaders & Educators Engagement Symposium held in Sydney on February 12, 2015. With industry sustainability becoming a strong concern, even within growth sectors, this paper identifies issues to be considered in ensuring that the education and training system can…

Colleges and universities in the USA and many other countries find themselves in a deepening financial challenge that is significantly influencing operating decisions as well as student access to higher education. These trends are attributed to the weakened finances of governments, competition from non-discretionary public spending, the nature of…

The purpose of this study is to address the gaps in the literature and compare the job satisfaction between school leavers and college graduates. Specifically, the proposed study sought to expand the existing, yet limited research exploring job satisfaction between school-leavers and college graduates. In this study, the comparison includes these…

Although wide variations exist among service professions, several common attributes affect the role of advertising in the service industries. For example, because a service is intangible, it cannot be evaluated before purchased or consumed. Depending on the degree of intangibility, the consumer's assessment becomes that much more difficult, and…

Explores how professional education for public service careers must change to meet the new demands of a society that expects its services to be more customer-focused. Proposes eight principle of good teaching practice that would improve the instructional approaches used in public service education and promote the development of leadership…

This paper reports the findings of a study of the role of sports in the lives of U.S. Congressmen and focuses attention on six gifted athletes for whom sports provided preparation for government service. The word "hero" as used in this paper refers to former members of Congress who were admired for their athletic prowess and for their…

A survey of 80 management, supervisory, and administrative level employees in a small private hospital (32 responses) in the northeastern United States examined beliefs about the relative effectiveness of different career strategies and worker characteristics, such as age, work experience, company experience, organizational level, and gender,…

Although personnel management in the public sector has become increasingly difficult because of recent social changes, more worker and middle management involvement in decision-making processes can improve all levels of personnel management. The social changes affecting personnel management have assumed three forms: (1) the entrance into the work…

A study was conducted to examine the model of public relations practiced and level of research utilization in service versus manufacturing organizations. The study was a secondary analysis of a survey of the International Association of Business Communicators conducted in August 1987. Questionnaires were mailed to 760 people from the 1987…

Affect, curiosity, and socialization-relation were explored as potential mediators of the relationship between both state and trait affect and job performance. The cross-sectional sample consisted of 81 women and 152 men between the ages of 17 and 50 or older. The typical participant was a male Caucasian under the age of 40 with some college…

A study was conducted of professional socialization, public service values, and political orientations of the state administrators in Kentucky. A sample of 3,000 Kentucky public managers was mailed a six-page self-administered questionnaire in three waves. A response rate of 49 percent generated 1,467 usable questionnaires. About 69 percent of the…

A three-phase program evaluation effort employing comparison groups and a pre-post test design indicate formative guidelines for programs revision and summative results indicative of the effectiveness of a demonstration associate degree program for hospitality education. Program effectiveness is defined in terms of the program's enrollment of…

A study was conducted to determine whether data from a 1988-89 Kentucky survey measured differences in the value level held by minority and women administrators and their respective counterparts (majority and male administrators). The sample included 1,500 public service managers who had received inservice training and 1,500 who had not. The 1,471…