This paper describes the North Carolina State University (NCSU) Libraries' experiences in developing distance education services as an example of how to meet the challenge of providing comprehensive, customized information and instructional support for both on- and off-campus learners. The first section provides historical background on distance…

Focuses on the design and capabilities of the WLN (Washington Library Network) computer system to provide reference and other public service functions. Specific topics addressed include bibliographic formats for microform and online catalogs, bibliographic standards for reference use, the effects of AACR 2, and the growth of the WLN system.…

Discusses changes in the information science field based on personal reminiscences and suggests an agenda for the future. Topics addressed include information relevance; the reference process, including question negotiation; curriculum changes in information science; the value of information; and how people use information. (LRW)

Discusses issues raised by the development of remote reference. Two scenarios are proposed: (1) how Internet users and their information-seeking behavior challenge the traditional reference service model, its value system, and the librarian role in that model, and (2) a model of close linkages between librarians and users engaged as partners along…

Results of a study that evaluated 21 diverse services at 5 major academic research libraries demonstrate that a cross-functional approach to library services is feasible. Findings also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a…

As California Indians confront contemporary issues, their need for timely information is vital. The library at California State University (CSU), Fresno, serves students enrolled in Native American studies courses as well as members of the San Joaquin valley community. Information sources include both recorded information and the "invisible…

Lockheed has undertaken Project DIALIB to determine whether online retrieval services could be useful to the general public, and if the public library could serve as the linking agent for these services. As part of the study, DIALOG, Lockheed's online reference retrieval system, has been made available to the public through four public libraries…

Reports results of study of a group of end users (patent attorneys) doing their own online searching at AT&T Bell Laboratories. Highlights include DIALOG databases used by the attorneys, locations and searching modes, characteristics of patent attorney searchers, and problem areas. Questionnaire is appended. (5 references) (EJS)

Precoordination of Library of Congress Subject Headings (LCSH), in both the LCSH thesaurus and online public access catalog (OPAC) browse displays, continues to be necessary for several reasons: (1) the meaning of thousands of LCSH headings depends on their word order in ways that cannot be captured by postcoordinate Boolean combinations or by…

Contains papers presented at the Cooperative Reference Service Committee program during the 1981 ALA Annual Conference, including discussions of the Library of Congress Reference Correspondence Referral program, the University of Illinois Slavic Reference Service, the functions of the British Library Lending Division, and national-level…

Presents a way to model a large class of reference information based on a semantic network technique with embedded argumentation of the information provider. Shows by discussion of several alternatives that the approach is flexible enough to be adapted to different user and system requirements. (Author/AEF)

Describes the development by the Alexandria Digital Library of a gazetteer (dictionary of geographic names) composed of a Gazetteer Content Standard, a Feature Type Thesaurus, and an operational interactive gazetteer service. Illustrates the use of this tool in a georeferenced digital library and relates progress in working with Federal agencies…

Analyzes information problem solving (IPS) processes of 62 users of the AskERIC Q&A Service, a free Internet-based digital reference service in the domain of education. Identifies patterns of associations between multiple levels of user goals and other situational factors including goal-generating factors, types of information sought, search…

Each year, from 1982 to 1986, the Library Research Center at the University of Illinois conducted a study called the Index of Quality of Public Library Service. For this study, unobtrusive tests of reference service and book availability were performed annually in Illinois Public Libraries. When the results from rural libraries were compared with…

Libraries in distance education universities such as Athabasca University in Alberta, Canada, are faced with special difficulties when seeking ways to reach out to their students to expand their understanding of libraries as information sources and provide them with the skills to tap library and other information sources. However, developments in…