Newspaper librarians discussed the public use of their newspapers' libraries. Policies run the gamut from well-staffed public information services, within or outside the newspaper library, to no service at all to those outside the staff of the paper. Problems of dealing with tax and law enforcement agencies were covered, as well as cooperative…

Librarians store, protect, and provide the knowledge our modern society needs, but it is frequently difficult to justify the services a reference librarian provides. The work load of a reference librarian varies greatly with periods of frantic activity separated by much longer inactive periods. The role is principally passive, waiting for library…

Globalization provides the contextual framework for cultural changes in the library user group. In order to be more effective, and realistically, more client-focused, the reference librarian is challenged to ask again "Who is my client?" in this changing context. This paper presents a positive and practical response to cultural change…

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Discussion of the development of a knowledge navigation system to assist users in searching a large database in a local/wide-area network environment considers the construction of navigation maps, the use of DOS and Windows, connection with electronic mail, and parallel operation with other systems such as BITNET. (28 references) (MES)

Library environments and the methods of providing services to library patrons are drastically changing with the availability of new technologies. Online public access catalogs are replacing card catalogs, CD-ROM databases have encroached upon the domain of their paper counterparts, and newspapers, encyclopedias, and dictionaries are also available…

A survey of 96 Association of College and Research Libraries (ACRL) member libraries in the United States and Canada was conducted to obtain information on whether and to what extent these libraries offered reference services to students by telephone. Survey results showed 89 of the 93 responding libraries reporting that they offered some form of…

This presentation describes the features of the PRO-SEARCH front-end software package and how they can enhance online searching. The cost savings in terms of decreased connect time and convenience for the inexperienced searcher are discussed. The relationship between the quality of reference services and the effectiveness of using PRO-SEARCH in a…

These three essays describe the practical and administrative aspects of the implementation of computerized database searching at the Albany, Buffalo, and Stony Brook SUNY campuses. Originally prepared as papers for a conference of SUNY librarians, each essay focuses on one campus to address such questions as the number of patrons who use the…

This paper presented as part of a symposium on Issues in the Design and Implementation of Computer-Based Student Information Systems focuses on the ethical and legal aspects of these systems. It provides an update of the Buckley Amendment or Family Educational Rights and Privacy Act of 1974 (FERPA) and a reminder of related codes of ethics. Four…

This discussion of the ethics of the information process provides a brief review of the process of information supply and flow, primarily in science and technology; looks at various points in the flow of information; and highlights particular ethical concerns. Facets of the process discussed in more detail include ways in which some scientists…

Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

This paper discusses the establishment of a research service in the Norwegian parliament. The first section presents some general assumptions regarding a research service in parliament. The second section describes the first initiative, a mandate in the 1970s to establish a commission to clarify the need for such a service. The third section…

Describes the databases available to Canadian libraries through the Canadian Selective Dissemination of Information (CAN/SDI) Program: Library of Congress/MARC tapes, ERIC, Social Science Citation Index, and Psychological Abstracts. The CAN/SDI program is useful for the school librarian and teacher in the special profiles and online retrospective…