A study was conducted to determine whether deaf and hearing students generated different quantities of errors on word processing documents in a mainstreamed class. It also examined whether these students measured up to job-ready work quality standards. A literature review focused on the following topics: (1) needs assessment for deaf adult…

This document addresses curriculum requirements for the following modern secretarial functions: (1) being the primary source for storage and retrieval of information; (2) transmitting the company image to clients; and (3) filtering client contact and information to administrators served. To prepare them for storage and retrieval, secretaries…

This study examined the concept that extent of agreement between clerical employees and their respective supervisors on competency importance would relate to satisfactoriness and job satisfaction. Data for competency agreement, satisfactoriness, and job satisfaction were analyzed and interpreted for fifty-five clerical employees who responded to a…

The professional slant of the program in technical and scientific communication at the University of Minnesota, Saint Paul, is in contrast to the classical liberal arts tradition of academic preparation in the field of communication. The major concern of this program is to provide a curriculum and an advising strategy to make communications study…

The chapter officers of the Administrative Management Society (AMS) were surveyed to identify the characteristics of individuals currently employed in office administration and their expressed needs for further growth and development in their work. The study focused on the following factors: characteristics of currently employed office…

A study identified competencies needed by secretarial and supervisory/managerial personnel in word processing (WP) environments and used the data collected to develop guidelines for a WP curriculum for two-year postsecondary institutions. Data on competencies, knowledge, and behavioral traits that individuals should possess to perform jobs in WP…

A study was undertaken to determine the operational reading levels and skills of beginning office employees and to compare the readability of classroom and on-the-job materials. Clerks and secretaries who had been employed for two years or less were observed and interviewed to collect the data. Statistical analysis revealed that secretaries read…

Working-class high school girls choose courses for a variety of reasons, both consciously and subconsciously, and use conventional attitudes to justify their choices to themselves and others, according to working-class girls who volunteered to be interviewed during their free periods in Vancouver (British Columbia) high schools. The girls cited…

A two-phase project was initiated to establish a research base of needed information technology skills. Phase 1 identified and verified the technical, human, and conceptual skills needed by clerical, managerial, and professional personnel to use information technology effectively. Phase 2 was the national validation of such skills through…

This article reviews the development of interactive business letters as a form of peer review of writing, presents the activities's general operation, and discusses its benefits by presenting examples of actual student peer reviews from the International Trade Institute graduate school in Taiwan. Rather than have students read and critique each…

The paper describes a data-based vocational curriculum for multiple handicapped adolescents and young adults with cerebral palsy. Three care studies illustrate the different types of curricula that may lead to employment in the areas of micrographics filming, computer skill, and clerical work. The approach incorporates a task analysis orientation…

Technology education is now an integral part of the curriculum in middle school and high school programs of the Logan (Utah) City Schools. The five major vertical curriculum cores required of all ninth-grade students are human resource management, free enterprise applications, career insights and opportunities, technology trends, and counseling…

The partnership of IBM, located in Research Triangle Park, North Carolina, and Meredith College, a small women's college, resulted in the Secretarial Transition Training Program. Hiring constraints had created critical shortages in the secretarial skill field. Additional impetus for the development of a transition training program was provided by…

The problem in the study was to determine the makeup of typing tasks assigned to beginning office workers and to see how closely the practice problems in high school typing textbooks conformed to the duties that beginning office workers actually perform. Using sequential sampling procedures, copies of 531 items typed by 100 beginning office…

A study sought to determine how features of the office of the future are related to career paths of office workers. Personal interviews were used to obtain data from 178 administrative, supervisory, and clerical persons employed by sixteen insurance companies located in the Columbus, Ohio, metropolitan area. Employees responded to questions…