Accountability and performance incentive plans in education are compromised by goal distortion, gaming, and corruption. Education policy makers who design such plans have paid insufficient attention to similar experiences in other fields. This paper describes institutions in health care, job training and welfare administration, and in the private…

This document contains three papers from a symposium on human resource development (HRD) in the United Kingdom. "Organization Development in the United Kingdom Public Sector" (Darren C. Short) reports the results of a survey of HRD managers working in the UK central government that identified significant organizational development…

This document contains four papers from a symposium on work analysis and expertise. "Using Performance Analysis for Training in an Organization Implementing ISO-9000 Manufacturing Practices: A Case Study" (Dale E. Kunneman, Catherine M. Sleezer) reports on a study in which a theory-based model, the Performance Analysis for Training…

Employers are experiencing difficulties filling vacancies for information technology (IT) positions because of rapid growth in the demand for IT workers, high turnover, and the unique characteristics of IT work. In response to the growing demand for IT workers, public and private education and training providers are expanding their offerings and…

The factors driving learning cultures within organizations were examined in case studies of seven organizations in New South Wales and South Australia. The seven organizations represented the pharmaceutical manufacturing, community services and health, agriculture, information technology, and local government sectors. In some cases, organizations'…