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Download full textCrandall, JoAnn – 1981
An ethnographic study of five clerk-typists and five applications clerks in a large federal agency included observations, interviews, and a 3-week job literacy program. Both in their performance on job tasks and in the tests and exercises in the literacy program, the clerks demonstrated a number of strategies by which they quickly locate…
Descriptors: Adult Education, Adult Literacy, Basic Skills, Clerical Workers
