A complex tool, data envelopment analysis (DEA) was used to evaluate the relative efficiency of major academic research libraries that are members of the Association of Research Libraries (ARL). Results of a two-year base line study using traditional measures taken from 1995-96 ARL statistics are reported. (AEF)

The Association of Research Libraries (ARL) has collected descriptive data from its members for the better part of the 20th century. This data shows that as libraries' environments change to reflect increased interest in accountability and institutional outcomes. To account for this, an ARL New Measures Initiative has been established to develop…

Results of a study that evaluated 21 diverse services at 5 major academic research libraries demonstrate that a cross-functional approach to library services is feasible. Findings also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a…

Most institutions of higher education have a mission that specifically addresses three areas: instruction, research, and service. The repertoire of activities and the complexity of the goals of the University Library mirror the goals of the institution, the academic units, and the faculty. The clients of the library are the students, the faculty,…

Describes a new analytical tool, data envelope analysis (DEA) model, which can provide better understanding of the efficiency of academic research libraries. Reports the results of a study using 1994-1995 Association of Research Libraries statistics together with expert judgments, in terms of constraints, to make the model more applicable to the…

The 12 papers in this compilation focus on the activities of general research libraries, i.e., national, parliamentary, and university libraries: (1) "Commercial and Revenue Raising Activities in National Libraries" (Maurice Line & Peter Scott, New Zealand); (2) "The End of All and Forever--On the Acquisition Policies of…

At a time when emphasis is being placed on quality, standards, and accountability, the research world is spending more time assessing the value and impact of library organizations. This paper argues that research in this area requires sociological and psychological research skills. Qualitative data are as important as statistics. Different…

Glasgow Caledonian University Library (Scotland) conducted a pilot study to design a set of user chosen performance measures which can be used in British academic libraries for data collection. Members of 8 stakeholder groups were identified and given an 103-question survey, with each question to be rated on a 1-5 scale of importance. Stakeholder…

This report describes a study to investigate the improved efficiency and effectiveness of prison library provision in England and Wales, through the development and validation of relevant performance indicators to be used as part of quality assurance programs. Prison libraries perform important educational, rehabilitative, and recreational…

In 1977-78 and again in 1980-81, extensive evaluations of learning resource services at Lake-Sumter Community College (LSCC) were conducted to determine: (1) the extent to which the Learning Resource Center (LRC) contributes to the stated purpose of the college; (2) the extent to which it meets its own objectives; (3) the extent to which the LRC…

Huddersfield University Library (England) has undertaken a wide range of evaluative studies of its services and systems, using various data collection techniques such as: user surveys; exit interviews; online and CD-ROM analysis; benchmarking; user groups; staffing and staff development evaluation; suggestion sheets; student project work; group…

Describes a project that assessed the impact of connecting rural public libraries to the Internet and the effect on librarians, local communities, and the larger Internet community. The evaluation approach, factors critical to project success, conclusions about public libraries and the Internet, and comments on the future of networked public…

The challenge in survey methodology is to conduct studies as effectively and efficiently as possible. The University of Newcastle upon Tyne (England) has taken advantage of information technology (IT) developments to improve the conduct of in-house surveys. A surveying mechanism tied to the library OPAC (online public access catalog), accessible…