Colleges and universities in the USA and many other countries find themselves in a deepening financial challenge that is significantly influencing operating decisions as well as student access to higher education. These trends are attributed to the weakened finances of governments, competition from non-discretionary public spending, the nature of…

Explores how professional education for public service careers must change to meet the new demands of a society that expects its services to be more customer-focused. Proposes eight principle of good teaching practice that would improve the instructional approaches used in public service education and promote the development of leadership…