Leveraging digital technology for practice innovation is a compelling challenge. Limited education and training prevent human service practitioners from incorporating technology into practice. Progress in this area will be achieved when significant changes to pedagogy support technology integration with teaching/learning partnerships in higher…

Some older adults experience difficulty in decentering their own viewpoint on tasks requiring spatial and communicative role-taking. To examine the social perspective-taking skills of older adults and the kinds of strategies older people would suggest to solve social dilemmas, adults were interviewed about their typical interpersonal problems. A…

The comparative validity of observations recorded by volunteer telephone crisis workers was examined. To assess workers' listening and response skills, an instrument was devised to rate callers' expressed stress level, confidence in self, confidence in using other community resources, and duration of stress. Groups of 10 workers were invited to…

A study investigated the linguistic behavior of three groups of speakers in reacting to accusatory complaints: (1) native speakers of Italian residing in Italy (SI); (2) native speakers of Canadian English residing in Toronto (CE); and (3) speakers of Italian residing in Toronto, first-generation immigrants, defined as speakers of Italian as a…