A study was conducted to identify the extent to which the needs of overseas students enrolled in the Queensland, Australia, TAFE (Technical and Further Education) system are being met and to identify ways in which student support services may be improved. A multiple case study methodology was used and data were collected using the following…

A study investigated the role of the Aboriginal Student Enclave, one of five campuses of Edith Cowan University (Australia) as a discourse community. The relatively small but cohesive university subcommunity is designed to provide additional support for Aboriginal students enrolled in standard programs and an environment in which the students are…

Two distinct but related studies are reported, both investigating linguistically- and culturally-based communication problems between service providers and service seekers in Australia. The first examined language problems occurring in naturalistic situations involving a public servant and a client within three public agencies, the departments of…